How We Take Care of Our Customers
To assist in making the overall ownership experience of a Mercedes-Benz even better, we are proud to offer The Mercedes-Benz Canada Roadside Assistance Program.
Extending beyond the service provided to you at our dealership, Mercedes-Benz Canada has a nationwide support network that is ready to provide Mercedes-Benz owners with assistance whenever and wherever they need it.
Emergency Roadside Assistance is available almost anywhere in Canada or the Continental United States. You can reach Mercedes-Benz Roadside Assistance by calling 1-800-387-0100 for further information.
Emergency Roadside Repair Service is also available in major urban areas within a 50-KM radius of your Mercedes-Benz dealer as well and can be accessed by calling the same number.
If a non-accident related mechanical breakdown occurs during the warranty period that requires the vehicle to be towed by Mercedes-Benz Roadside Assistance to an authorized Mercedes-Benz dealership for repairs, drivers are covered.** If the breakdown occurs more than 80 KM from home, reimbursement up to $500 for hotel accommodations and up to $600 for alternate transportation expenses is provided while your car is being repaired at an authorized Mercedes-Benz dealership.
* Trip interruption benefits only available on 2009 or newer smart fortwo models up to $200 per incident.
** Tows for tire issues are not considered mechanical breakdowns, and are not eligible for Trip Interruption benefits.